Return Policy

At ProKiddy, we care about your satisfaction. We accept returns and exchanges only under specific conditions, outlined below, to ensure quality control and customer clarity.

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Valid Reasons for Return or Exchange

A return or exchange request will be considered only if:

• The product received is damaged or broken

• You have received a completely different product than what you ordered

• There is a size issue (exchange only; no returns for size issues)

🟡 Note: Minor variations in color (10%–15%) may occur due to screen resolution and lighting. Such differences are not grounds for return.

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Steps to Initiate an Exchange Request

Please follow these steps carefully:

Step 1: Record a video while unboxing your order (compulsory)
Step 2: Take a photo of the shipping label
Step 3: Click a clear photo of the product received
Step 4: Send all the above to us via WhatsApp at +91 82647 94280

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Exchange Policy

• Reverse pick-up for exchange will be arranged within 2–3 working days

• A reverse pick-up fee of ₹60 will be applicable

• Exchange is only allowed for size replacement, not for a different product

• Product must be unused, in original packaging, with intact tags

• Exchange will not be accepted if the product is used, washed, or has missing tags

🔁 Note: In areas where reverse pick-up is unavailable, the customer must self-ship the product to our provided address.

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Return Policy

• Returns are allowed only under the specified valid reasons

• The customer must self-ship the product to the return address we provide

• Product must be in original condition, unused, with tags and packaging intact

• A handling fee of ₹50 will be charged for each return

• COD charges are non-refundable

📦 Once the product is received and passes quality check (QC), a refund or exchange will be initiated within 72 hours

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Return/Exchange Time Window

All return or exchange requests must be raised within 7 days from the delivery date. Requests beyond this time will not be entertained.

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Refunds for Prepaid Orders

• Refunds will be processed to the original payment method

• Processing time: 3–5 working days from approval

• If not received, please contact your bank for further assistance

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Refunds for Cash on Delivery (COD) Orders

• Refund will be initiated within 24 hours post successful QC

• You must provide:

  • Bank Account Number

  • Account Holder Name

  • IFSC Code

  • Or a UPI ID

• Refund will be processed via NEFT / IMPS / UPI within 2–5 working days

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Contact Us

If you have any questions or need support regarding returns or exchanges:

📞 +91 82647 94280
📧 support@prokiddy.com