Terms & Conditions

Welcome to ProKiddy — your trusted destination for safe, high-quality baby products! Please read these Terms & Conditions carefully before using our website or placing an order.

By using our website www.prokiddy.com, you agree to be bound by the following terms and conditions (“Terms”). If you do not agree with any part of these terms, please refrain from accessing or using our website.

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1. General Information

The website www.prokiddy.com is owned and operated by ProKiddy.
📧 Email: support@prokiddy.com
📞 Phone/WhatsApp: +91 82647 94280

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2. Eligibility

To shop with us, you must:

• Be at least 18 years of age or shopping under parental supervision.

• Possess a valid debit/credit card or any other acceptable payment method.

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3. Product Information & Pricing

We make every effort to provide accurate details, images, and pricing of all products. However:

• Slight variations in color or design may occur due to screen differences (10–15% variance is common).

• All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes.

• ProKiddy reserves the right to change prices or discontinue products without prior notice.

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4. Orders & Payments

• Once you place an order, you will receive a confirmation email or SMS.

• We accept multiple payment modes: UPI, Debit/Credit Card, Net Banking, and Cash on Delivery (COD).

• For COD orders, a small service fee may apply.

• Orders may be canceled by us if payment fails, the item is out of stock, or due to technical errors.

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5. Shipping & Delivery

• We ship across India through trusted courier partners.

• Orders are usually dispatched within 5–7 working days.

• Delivery may take 7–9 working days, depending on your location.

• Shipping charges vary by product and are displayed at checkout.

Please read our full [Shipping Policy] for more details.

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6. Cancellations, Returns & Exchanges

You may request a return or exchange only in the following cases:

• Damaged or defective product received.

• Incorrect item or size sent by us.

To process a return/exchange, a video of the unboxing is mandatory.

📦 Reverse pickup charges: ₹60
🔁 Return handling fee: ₹60
💰 Refunds: Initiated within 3–5 business days after QC approval.

Products must be unused, with original tags and packaging intact.

Please refer to our full [Return & Refund Policy] for complete steps.

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7. Intellectual Property Rights

All content on www.prokiddy.com — including product images, graphics, logos, text, and brand assets — is the intellectual property of ProKiddy and may not be copied, used, or distributed without permission.

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8. User Responsibilities

By using our site, you agree:

• Not to misuse or tamper with the website.

• Not to post false reviews or fraudulent information.

• Not to engage in any activity that could harm our site or brand reputation.

Violation may lead to suspension of your account or legal action.

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9. Limitation of Liability

ProKiddy is not liable for:

• Any indirect, incidental, or consequential damages arising from the use of our website or products.

• Product misuse, allergic reactions, or damage caused by third-party delivery delays.

Use baby products under supervision, especially in the case of small items.

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10. Privacy

We value your privacy. All user data is handled securely and in accordance with our [Privacy Policy]. We never sell or share your personal information with third parties for profit.

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11. Modification of Terms

We reserve the right to modify or update these Terms at any time. Continued use of the website implies acceptance of the revised terms.

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12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Gujarat, India.

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Contact Us

Have questions or need assistance?
📧 Email: support@prokiddy.com
📞 Call/WhatsApp: +91 82647 94280